I'm a member - did you extend my membership because of the closure?
All memberships that were active the date of our closure, November 19, 2020, were put on "pause." So, if you had three months left on your membership as of November 19, you have three months remaining on your membership from January 7, the date we began our phased reopening. The change has been made automatically to membership accounts, and we will not be issuing new cards.
Although my membership has been extended, my guest passes expired while the Museum was closed. Will you still honor these?
Yes. All benefits, including guest passes, have been extended along with your expiration date.
My membership voucher/coupon/day pass/gift certificate expired during 2020. Is it still valid?
The Museum will honor membership vouchers, coupons, day passes and gift certificates that expired in 2020 through June 30, 2021.
How do I reserve a play session?
Play session reservation opportunities and instructions on how to register are posted here.
I can no longer make my scheduled play session. What should I do?
Please email Information@cmdenver.org to let us know you can no longer make it. Contacting us about your change in plans may free up space for another family to visit.
I have a membership, but the new Safer Play experience is so different. What can I do?
We know there have been a lot of changes at the Museum and we understand your frustration. Unfortunately, to support the safety of our guests and staff, our hours of operation and capacity have been significantly reduced. Following the Safer Play guidelines now will hopefully allow us to stay open and gradually increase our capacity and hours/days of operation. Please continue to check our website for updates on additional and/or extended play sessions and exhibit reopenings. Our membership team will be happy to talk with you further. They can be reached at Membership@cmdenver.org. Thank you for understanding.
I'm on SNAP - is admission still $1?
Yes, admission is still $1 per person for up to 10 people for those on SNAP (Explorer Pass). But you still need to make a reservation for every person in your party through our website.
Is the Museum still participating in the 5 By 5 Program?
Yes! But you still need to make a reservation for every person in your party through our website.
I bought a CityPASS - how does that work?
The Museum is not currently accepting CityPASS ticket holders. Please visit this page for CityPASS customer care.
How will you support Safer Play policies in the Museum?
All Safer Play policies including wearing face coverings, social distancing and not visiting when sick or experiencing COVID-related symptoms are detailed for guests on our website, on the online reservations form, in their confirmation emails prior to their visit, and during an on-site orientation prior to entering the building. Guests will also be reminded to follow all directional and capacity signage throughout the Museum. Staff will be available to help facilitate and support these policies as needed.
Can I rent a wheelchair? Locker? Stroller?
A limited number of wheelchairs will be available for rent on a first-come, first-served basis and will be thoroughly sanitized after each use. Lockers and strollers will not be available for rent at this time. Personal strollers are allowed.
Can I bring in my own food/beverage?
Museum guests can bring personal water bottles in to the Museum. Water fountains will be closed, but water bottle filling stations are available. For safety reasons, guests are discouraged from bringing other outside food and beverages to the Museum. Packaged sandwiches, salads, snacks and beverages are available for purchase in our Café.
When will Teaching Kitchen classes, arts programming and StoryTime return?
We do not have plans to offer regularly scheduled on-site programming during this early stage of our phased reopening, but there are a variety of interactive, screen-free activity ideas available online in our Facebook Group, Museum Fun 101, and our educators conduct virtual programming each week on Instagram Live. Please continue to check our website and social feeds for updates about on-site programming.
When will Free First Tuesday Nights and Joy Park Free Nights return?
Our free nights are on hold during our phased reopening. We look forward to resuming them as soon as we are able! Check our website for updates.
Can I rent the Museum for a birthday party or event?
We are not currently accepting reservations for birthday parties or private events, but we can’t wait until the day we can be a part of your celebrations again. Please stay tuned for updates.
Are field trips allowed at this time?
We are not currently accepting group reservations for field trips. Our Education team is in the process of creating digital school group programs that we will be rolling out as school resumes this fall. Please check our website for updates.