I'm planning to visit for the first time since becoming a member. Where do I check in?
Simply use your membership card and photo ID to check in at our front desk.
I purchased my membership online and haven't received my card yet. Can I visit the Museum before my card comes?
Yes! Your membership is active on the date of purchase. Please bring your email confirmation and photo ID to verify your membership.
Do I need to show my member card and ID each time I come in?
Yes. This ensures that only the member family uses the card. Memberships are non-transferable.
What should I do if I don't have my card when I visit?
Show your photo ID and we can verify your membership. If you've lost your card, replacement cards can be purchased at the front desk for $5 each.
Can I use my membership card for a school visit?
No, memberships cannot be used for school group admission.
Can my relative or friend use the membership in place of my second adult?
Memberships are non-transferable and are intended only for those whose names are on the card. Your guest options are:
- $2 off general admission for up to 2 guests
- Let our front desk know you wish to use one of your two guest passes
- Upgrade your membership to include a guest, named or unnamed
How much does it cost to add an additional person to my membership?
$30 for Children's Museum memberships or $36 for our Combo membership with Butterfly Pavilion.
Does the Additional Person/Guest have to be named?
No. Caregivers and guests can rotate and may bring the children named on the membership in the absence of the named primary adult member(s).
Can I get a refund for my membership?
Memberships are non-refundable. However, your membership is considered a donation and is 100% tax-deductible.
Can I upgrade my membership?
Yes. Upgrade your Children's Museum membership at the front desk. If you'd like to upgrade to the Combo membership with Butterfly Pavilion, contact the Membership Department at 303-561-0150.